FAQ

Frequently Asked Questions

About Us

How can I contact you?
Please direct any queries to support@thesignmaker.co.nz
What is your address?
We are based at 26 Moorhouse Avenue, Addington Christchurch
Why choose The Signmaker?
Quality signs - good value - easy ordering

Materials

Are Your Signs Reflective?
No. Our signs are not reflective. We can produce them as reflective but the process is quite a bit more expensive
How can I install my sign?
Typically our customers either screw their sign to a wall/post (you can easily drill holes in the sign panel) or fix it in place with double sided tape
What is Aluminium Composite (“ACM”)?
ACM is made from a polyethylene core sandwiched between 2 thin aluminium panels = strong, durable, long lasting material widely used in the signage industry due to its flatness, light weight and weatherproof properties.

Ordering

Can I Open An Account?
No. For our online signage sales we require payment at the time of order. If you are working on a larger signage project that you feel requires special consideration, just drop us a note to discuss.
How Do I Order?
Ordering is easy. Just search for your required sign and add it to your Shopping Cart. Once you have all the signs you need just select Checkout, enter your payment details and we take care of the rest.

Policies

Privacy
The Signmaker is committed to the protection of your personal information. The information you provide may include your name, organisation, address, telephone numbers, email addresses and possibly credit card details. This information will never be sold or passed onto third parties unless required by government authorities, or, in the event of debt recovery. The information you provide is for the purpose of delivering products and services to you and to administer and manage invoicing and debt collecting. It may also include status of any order you place with us. We may occasionally use your information to contact you with special offers that we consider to be of relevant interest. If you do not wish to receive promotional offer emails or catalogues, please send an email with UNSUBSCRIBE in the subject line to support@thesignmaker.co.nz. Information is stored securely in paper or electronic form and is accessible only by authorised personnel. You have the right to request a copy of the information about you that we hold. If there is any detail that is not correct, you can request that we correct that detail. If in supplying your information we would reveal other people's information, we reserve the right to decline your request.
Returns
If you feel the sign you receive is faulty, please contact us. We will arrange to either refund your payment or replace your sign.
Terms and Conditions
By visiting thesignmaker.co.nz (referred to as “the Site”), you agree to the terms and conditions as outlined below. These terms and conditions are subject to change at any time without prior notice at our sole discretion. Should the Site modify its terms and conditions, your continued use of the Site will signify your acceptance of these modifications. If for any reason you object to these terms and conditions, you should not attempt to purchase products from the Site. In addition to our terms and conditions, please carefully review our Privacy Policy prior to placing any orders for products on the Site.

The electronic notification you receive that your order has been placed does not signify acceptance of your order by the Site. We reserve the right to decline or limit your order regardless of the Site’s receipt of payment. We may decline to fulfil an order for any reason including but not limited to the reasons listed below:
  • The Site’s inability to verify the validity of the payment provided
  • Shipping restrictions on specific products
  • Items that are out of stock at the time an order is placed
  • Discrepancies in the shipping or billing information provided by the customer
In the event that your order cannot be fulfilled after we have received payment for your order, a refund will be issued to you in the manner payment was originally received by the Site. For orders placed outside of normal business hours, refunds for cancelled orders will be issued promptly during our normal business hours. We may suspend the processing of an order at any stage of the order from the time it is placed by the customer until the time the customer receives the product from the courier.

We accept no liability for incorrectly selected signs or incorrectly ordered sizes.

Each order is custom printed to your specified requirements. In the extremely rare event of a product failure we can refund your purchase price (including shipping) upon return of the unused product. No other refunds will be issued although we will in all cases work with customers to try to ensure our products meet our high standards.

Payment is required for all orders prior to processing of an order by the Site. Accepted forms of payment include Visa and MasterCard.

By submitting your credit card information along with the correct billing address, you certify that you are at least 18 years of age, that all details provided are accurate, and that you are the authorised card holder or have been authorised to use the credit card by the card owner. The site is not liable for delay in shipment or refusal to process orders due to inaccurate or fraudulent submission of payment information for a specific order.

All orders are processed through our secure STRIPE on-line payment gateway.

The Site reserves the right to modify pricing on any and all of its products without prior notice at any time in its sole discretion. Re-orders for the same product after a change in price has taken effect will be charged at the newest price as reflected on the Site.

All items claimed to be defective must be shipped to the company and address indicated by the Ste at the expense of the purchaser. If any products are, in fact, defective, such items will be replaced or refunded. The Site's acceptance of any returned products shall not be deemed an admission that the products so shipped are defective, and if the Site finds that any items returned are not defective, such products may be reshipped to the purchaser at the purchaser's expense.

All requests for support and service in regard to products and services offered on the Site as well as any other questions or concerns should be directed via by e-mail to support@thesignmaker.co.nz.

The Site hereby expressly disclaims any liability for product defect claims that are due to product misuse, improper surface preparation, improper product or colour selection or misapplication. Our sole and entire maximum liability (and the liability of any of the providers of products available on our site), for any reason, and your sole and exclusive remedy for any cause whatsoever, shall be limited to the replacement of the products or refund of the actual amount paid by you for the products you have ordered through our site, at the option of the Site.

The terms and conditions hereof, together with such further terms and conditions as are contained within any written agreement, document, certificate or instrument between us or within any other agreement, document, certificate or instrument referenced herein or within this site, whether by hyperlink or otherwise, constitute the entire agreement and understanding between us concerning the subject matter hereof and thereof and supersede all of our prior agreements and understandings with respect thereto. In the event of any inconsistency between the terms and conditions hereof and such further terms and conditions, the more specific terms and conditions shall control. Such collective terms and conditions may not be altered, supplemented, or amended except by a written agreement signed by you and us. Any attempt to alter, supplement or amend such collective terms and conditions or to enter an order for products which are subject to additional or altered terms and conditions shall be null and void, unless otherwise agreed to in a written agreement signed by you and us.

Shipping

How long does it take to ship my order?
We hold most signs in stock. If we have your order in stock we will ship it within 1 business day of receiving your order. If we need to manufacture your sign we will normally ship it within 3 business days of receiving your order.